How do I fix “Fax Error message: ERR02: Login incorrect”?

Purpose:

To provide users with a solution for resolving fax transmission failures caused by authentication mismatches between HelloNote and Faxage services, ensuring successful fax communications.

Scope:

This article covers:

1. Identifying the root cause of ERR02 fax errors
2. Synchronizing Faxage and HelloNote fax credentials
3. Resending failed fax transmissions 
   Excludes:
4. Other fax error codes
5. Initial fax setup configuration
6. Fax recipient issues

Procedure:

1. Update Faxage Credentials:
   1. Log in to Faxage
   2. Navigate to Admin > Change Email/Password
   3. Set new credentials
2. Sync HelloNote Settings:
   1. Go to Faxes > Settings in HelloNote
   2. Click the pencil icon (edit)
   3. Enter the exact same credentials used in Faxage
3. Retry Failed Faxes:
   1. Navigate to Faxes > Status
   2. Resend any queued faxes

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You are receiving this error because your faxage password and efax password in HelloNote are not a match.

Please follow these steps to fix.

1. Log in to https://www.faxage.com/login.php?fpwd=1, Click admin and Change Email/Password.