How do I reopen a discharged case ?

Purpose:

To provide clinicians with instructions for reactivating previously closed patient cases in HelloNote EMR when additional treatment is required, ensuring continuity of care documentation.

Scope:

This article covers:

1. Reopening discharged cases for individual patients
2. Restoring documentation capabilities for reopened cases 
   Excludes:
3. Reopening cases discharged by other providers
4. Bulk case reactivation
5. Automatic note generation upon reopening
6. Billing implications of reopened cases

Procedure:

1. Locate the Patient:
   1. Select the patient whose case needs reopening from your patient list
2. Access Case Notes:
   1. Navigate to the patient's Notes section
3. Reopen the Case:
   1. Click Actions
   2. Select Reopen Case from the dropdown menu
4. Verification:
   1. Return to the patient's profile to confirm case status shows as "Open"
   2. New notes can now be created for the reactivated case

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