How to Reset the Appointment Reminders?

Purpose:
To clear and reconfigure patient appointment reminder settings when updates or corrections are needed for SMS/email notifications.

Scope:
This procedure covers:

• Resetting existing reminder configurations
• Both SMS and email reminder channels
• Re-establishing reminder timeframes

Procedure:

1. Open the patient's profile
2. Click Edit
3. For each reminder channel:
   a. Locate the reminder time field(s)
   b. Enter "0" or leave blank
4. Click Save to clear existing settings
5. Re-enter the desired reminder time(s)

6. Click Save again to apply new settings

    

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To reset the Appointment Reminders simply Click edit on the patient profile



Indicate 0 or blank in the email and sms configuration then click save 

Re-enter the time as usual then click save again.