How to check fax status in Faxage?

If you need to verify whether a fax was sent successfully or determine why it failed, follow the steps below:

Step 1: Log in to Faxage

1. Go to Faxage.com.
2. Log in using the username found in Faxes > Settings within HelloNote.
3. Enter 42239 as the Company.
4. Use the same password associated with the Faxage account.

Step 2: View Fax Details

1. After logging in, navigate to Status.
2. Click Show Details to display the complete list of fax transmissions.

Step 3: Locate the Fax

1. In HelloNote, go to Faxes > Status.
2. Copy or note the Faxage Job ID for the fax you want to review.
3. In Faxage, locate the matching Job ID in the fax list.

Step 4: Review the Status

Once you have located the matching Job ID, review the status to determine whether the fax was:

• Successful – The fax was delivered successfully.
• Failed – The fax was not delivered. Additional status details or error messages may help identify the cause of the failure.