Frequently Asked Questions
FAQ
- How to create a secondary/duplicate claim in Inovalon?
- How to Enable/Use Enhance Eligibility Check?
- How to add Payers for Inovalon Enrollment?
- How to add the KX modifier?
- How to generate a patient invoice (bill)?
- How can I generate a note and an invoice without insurance billing?
- How to update plan of care certification dates when a re-evaluation or recertification has been made?
- How to set up unavailable days for therapist's in the schedule?
- How to resubscribe to SMS and Email Reminders for Patients who unsubscribed?
- Can Assistants create Evaluation and Discharge notes?
- How to check patients with incomplete consent and intake forms?
- How to deactivate users in HelloNote?
- How to enable Rich Text to all your notes?
- How to add Patient Responsibility to all visits automatically?
- How to check Patient Eligibility in HelloNote?
- How to track Notes that are billable?
- How to check Notes that is not available in Claims - Ready to Send?
- How to do Spread payment?
- How to correct Payer ID# and Payer Name error in Inovalon?
- How do I check eligibility through Inovalon ?
- Do I need to initiate enrollment with the clearinghouse even if I am out of network?
- What is the timeframe for the clearinghouse to get my account activated?
- What is the timeframe for payer enrollment to get approved?
- Where to find the Payer ICN?
- Do I need to initiate enrollment for secondary insurance companies?
- If I have an existing Inovalon account under different EMR and I want to use the same Inovalon account? Is it possible?
- What if the secondary insurance will not pay, can we bill it to the Patient?
- How do I transfer EOBs coming from the payer website to Hellonote?
- I need to attach a document with my claim. How to add paperwork to a claim?
- What's the difference between a credentialing approval and a EDI & ERA approval?